The knowledge note
A chatbot isn’t a knowledge strategy.
What retrieval changes—and the questions to settle before connecting your documents.
Read the RAG field guideThe Not Devs field notes
Good questions.
Better software.
We like the ambitious idea. We also like the awkward question that makes it work. Notes on the knowledge, decisions and everyday details behind a useful system.
A little less hype. A little more how.
From the idea
to the working day.
RAG, real operational workflows and the commercial decisions that deserve a straight answer.
The commercial note
Price the whole system. Measure the useful bit.
The costs behind the interface, the pilot worth running, and the assumptions worth testing.
Understand cost and valueThe operations note
Test the awkward laundry order. Not just the perfect demo.
A buyer’s checklist for hospitality accounts, linen handovers and billing that needs to add up.
Use the selection checklistHave a wonderfully specific problem?
That’s our favourite
place to start.
Tell us where information gets lost, where a handover breaks or where the same question comes up every week. The useful software brief is often already there.
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